Remote Support Now Available  We now offer remote support! We can connect to your computer remotely and securely to resolve many issues That you may have.  Call  859-536-8606  for an appointment  today! We will email you a link so we can connect to your computer and securely resolve your issues.

REMOTE ACCESS SUPPORT TERMS  (1)REPRESENTING THAT YOU ARE OVER THE AGE OF 18 AND HAVE THE CAPACITY AND AUTHORITY TO BIND YOURSELF AND, OR YOUR EMPLOYER, AS APPLICABLE, TO THE TERMS OF THE DISCLAIMER BELOW; AND (2) CONSENTING ON BEHALF OF YOURSELF AND/OR AS AN AUTHORIZED REPRESENTATIVE OF YOUR EMPLOYER, AS APPLICABLE, TO BE BOUND BY THIS DISCLAIMER. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THE DISCLAIMER, OR DO NOT REPRESENT THE FOREGOING, YOU WILL NOT AND MAY NOT RECEIVE REMOTE ACCESS SERVICES FROM Cyber Solutions Computer Repair. Remote access services are provided at your sole risk. Cyber Solutions assistance is provided on the following terms and conditions: You have requested the assistance of a Cyber Solutions technical support representative through a remote connection to your computer. The ability for Cyber Solutions to remotely access your computer significantly enhance Cyber Solutions  ability to resolve your technical problem quickly. You understand that by requesting such assistance, you will be providing Cyber Solutions technical support personnel with access to and control of your computer. In addition, you may be providing Cyber Solutions technical support personnel with access to files that reside on your computer. Be sure to close any confidential or personal files that you may be working on, before allowing remote access to your computer. In order to provide the services, Cyber Solutions technical support personnel is not expected to need to make any copies or downloads of your files or to retain any information accessed from your computer. Your name and contact details provided in order to log your support request will be processed for use with the specific service and will not be used for any other use or service that could infringe on your privacy and will not be provided to any other third party. IN NO EVENT SHALL Cyber Solutions BE LIABLE FOR: 1>Not being able to resolve the issue remotely, you may still need to bring the computer in for service. In this case the remote support charge will go towards the labor cost to repair the machine. 2> loss of data . It is the clients responsibility to back up important  files and programs  before requesting service.  Viruses and malware attack the Operating system. If a computer is infected very  badly , the only solution may be to do a reinstall of the Operating system itself. This is a rare instance, but sometimes is necessary and cannot be done remotely.